Anger is rarely an asset in a business setting, and it’s no different for landlords and real estate investors. No matter how much effort landlords put into keeping their cool, there have likely been moments where their temper has gotten the best of them. If you are a landlord, you are going to be put into situations where it will be hard to control your emotions, especially anger.
Successful landlords understand that anger and losing control have no place in business, and doing it may cost them an excellent tenant or a ruin a good business relationship. Just like all aspects of business, losing your temper is definitely going to have a negative effect on your landlord/tenant relations as well as your interactions with service people and contractors. Excessive aggression and hostility can even negatively affect your health.
The Emotion of Anger
Anger comes from a negative place inside you where you overwhelmed with irritation, unhappiness, frustration, worry, fear, intense dislike, disappointment or aggravation. If you are going to give into this negative emotion, you will not be able to make good judgments in your daily business decisions. You will also shut down communication between you and the other person, causing them to stop trying to see your side of things. Finally, anger often pushes people to do or say things that they regret, possibly damaging business relationships permanently.
Of course, there are always situations where anger is a healthy emotional response, but should be expressed appropriately. Landlord situations that may trigger anger include discovering excessive damage in a rental property, having to go to court for an eviction, dealing with belligerent tenants when trying to enforce the lease agreement, or working out a big problem with a contracted service person. Any of these can trigger an emotional response, but most professionals manage to keep a cool head during these times and then vent later on in private. But for those landlords that are quick to display their temper, it’s better to keep it under control and use other tactics to resolve a situation.
Tips to Manage Anger
There are many ways to deal with confrontation, conflict and stress than resorting to losing your temper. Landlords have to deal with a wide range of people and some of the most unusual situations. Keeping your cool can help you be a better business owner and will definitely help you resolve conflict in a more effective way.
Here are 5 tips on how landlords can control their anger and get better results from themselves and others in resolving any business situation.
- Stop and Think. Anger emerges in big bursts and can often fuel a landlord for a long time. Before opening that symbolic door to anger, people can mentally step away from the situation and take a minute to collect themselves. It’s not out of the way to state, “I’m going to need a minute,” and take a long pause before getting into a conversation with someone. The old trick of counting to ten really can help people get their thoughts together before they speak.
- Don’t Match Anger With Anger. Sometimes, anger is triggered because another person is confrontational and aggressive to begin with. Landlords can be the voice of reason in a tense situation and can even steer the conversation toward a more civil tone by keeping calmer than the other person and refusing to rise to the level of anger they are showing. Even if the landlord starts out angry, they can change the tone of the conversation by calming down.
- Move Forward. When feeling irritated or frustrated at a landlord situation, it’s important to keep moving forward. Staying stuck in a fit of anger will only make a situation worse and cloud judgement, preventing people from making the best decision. Address the situation with a problem-solving attitude and the anger will fade soon.
- Just Walk Away. If a situation is getting too tense and both sides are not expressing themselves well or being heard by the other, it’s time to walk away and resume at another time. Landlords can physically remove themselves from the situation, ask the other person to get out or call the police in extreme situations. With a commitment to resume the conversation at a later time or date, both sides will benefit from a new perspective and from blowing off steam.
- Look For The Positive. In almost any situation, there’s a little bit of positive and often that can be enough to hurdle over feelings of anger. For example, if the anger is triggered by heading to court for an eviction, landlords can see the silver lining in that they are almost done dealing with those problem tenants. When confronting a bad tenant about a lease violation, the landlord can keep in mind that a formal written warning may compel the tenant to better behavior.
Anger is never a good emotion to display in a professional situation. If a person wouldn’t show anger at an office or business setting, they shouldn’t show it in their landlord/tenant relationships. The most successful landlords are those that have plenty of control in any situation. The good news is that landlords that have a temper can always improve and get themselves to where they want to be the next time a stressful situation arises.